FAQ

How can we help?

Orders & Shipping

Can I cancel or edit my order?
Our warehouse processes orders quickly, so cancellations or changes may not be possible once placed. If you need assistance, visit us-runningclothes.com for support.

How much is shipping?

  • U.S. orders under $150: Flat rate of $8.
  • Orders over $150 (before tax/discounts): Free shipping.
    Gift cards do not count toward the free shipping threshold.

How much is international shipping?
We ship worldwide with flat-rate fees based on destination. Customs/duties are the customer’s responsibility. If your country isn’t listed at checkout, let us know via us-runningclothes.com.

When will my order ship?
Most orders ship within 1–2 business days. During peak seasons (e.g., holidays), processing may take up to 5 business days.

Can I combine separate orders?
No, our warehouse cannot merge orders.

Returns & Exchanges

What is your return policy?

  • Returns accepted within 30 days for unworn, unwashed items with tags attached.
  • Final sale items cannot be returned.
  • Fee: $10 for refunds (waived for exchanges/store credit). Start returns at us-runningclothes.com.

How do I start a return/exchange?
Initiate the process at us-runningclothes.com using your order number (starting with WEB) and email/zip code.

Can I combine returns from multiple orders?
No, returns must be processed per order.

International returns?
Initiate via us-runningclothes.com. Customers cover return shipping/customs fees. Exchanges are unavailable internationally.

Damaged/defective items?
We’ll replace or refund items with manufacturing defects within 1 year of purchase. Visit us-runningclothes.com to report issues.

Product Info

What size should I order?
Refer to our size chart for guidance. Sports bra sizing follows a separate guide.

Sold-out items?
Use the “Stay in the Know” button to get restock alerts.

How to care for gear?

  • Machine wash cold, tumble dry low.
  • Line dry bras/rain jackets for longevity.

Fabric details?
Explore our fabrics page for material insights.

Discounts

Price adjustments?
Only for full-price items ordered within 2 days of a sale. Submit requests via us-runningclothes.com.

Birthday discount?
Create an account and share your birthdate to receive a one-time code during your birthday month.

First-time customer discount?
Subscribe to our newsletter for 15% off your first order.